Kat's Purr Co.

Thank you for supporting Kat’s Purr Co. ♡

Kat’s Purr Co. offers a variety of handmade artwork, crafted pieces, and digital products. Because many of our items are handmade, one-of-a-kind, made in limited quantities, or delivered digitally, all sales are final.

Please carefully review the product description, photos, measurements, and other available information before placing your order.

Returns & Refunds

All Sales Are Final

We do not accept returns, exchanges, or refunds for change-of-mind purchases.

This includes, but is not limited to:

• Handmade beaded tapestries and creations
• Mirrors and decorative pieces
• Paintings and artwork
• Other handmade or finished pieces
• Digital patterns and downloadable files
• Other digital products

Please make sure you are purchasing the correct item and have reviewed the listing details before completing your order.

Damaged or Incorrect Orders

While all sales are final, we want you to receive what you ordered in good condition.

If your physical order arrives damaged, defective, or significantly different from the item shown or described in the listing, please contact us as soon as possible with:

• Your order number
• A description of the issue
• Clear photos of the item and any damage or defect
• Photos of the packaging, if applicable

We'll review the issue and determine an appropriate resolution.

If you receive the wrong item, please contact us before attempting to return or alter the item.

Digital Product Issues

Digital products are also final sale and are not eligible for returns or refunds.

If you experience a technical issue with a digital file, such as a missing, corrupted, or incorrect file, please contact us with your order information and a description of the problem.

If there is an issue with the file itself, we may provide a corrected or replacement file.

Cancellations

Orders cannot be cancelled once the purchase has been completed.

Please review your order carefully before completing checkout.

Frequently Asked Questions

Q: Are your products handmade?

A: Many of our physical products are handmade or individually created. Because of this, small variations in appearance, color, texture, or placement may occur and are part of the nature of handmade artwork.

Q: Are handmade items exactly like the photos?

A: Not necessarily. Some pieces may have natural or handmade variations. Product listings will indicate when an item is one-of-a-kind, made to order, or otherwise subject to variation.

Q: Can I return an item if I change my mind?

A: No. All sales are final, and we do not accept returns or exchanges because of a change of mind, preference, size, color preference, or similar reasons.

Q: What if my item arrives damaged?

A: Please contact us as soon as possible with your order number and clear photos of the damage and packaging. We'll review the situation and determine the appropriate resolution.

Q: What if I receive the wrong item?

A: Contact us with your order information and photos of what you received. We'll review the issue and help determine the appropriate resolution.

Q: What if I find an error in a digital pattern?

A: Please let us know! If a genuine error is found in one of our digital products, we may provide a corrected or updated file.

Q: Can I share or resell your digital patterns?

A: No. Digital patterns and files purchased from Kat’s Purr Co. are for personal use only unless the individual product listing specifically states otherwise.

Please do not redistribute, upload, share, reproduce, or resell the digital files themselves.

Q: Can I sell things I make using your patterns?

A: Yes, unless a specific product listing states otherwise, you may use our patterns to create physical pieces for yourself or to sell.

However, the digital pattern itself may not be resold, redistributed, or included as part of the sale.

Q: Can I request a custom piece or design?

A: Custom work may be offered separately and will have its own terms. Please contact us before placing an order if you have questions about a custom request.

Q: I have another question. Who can I contact?

A: For questions about an order, product, digital file, or potential issue, please use our contact form and include your order number and as much information as possible.

Thank you for supporting Kat’s Purr Co. ♡